Complaints

Although we always try to keep the amount of complaints as low as possible we still would appreciate to hear from you whenever things did not went as you expected.

By thorough analyzing the complaint we can improve.

Customer complaint procedure:

1) Click here for our complaints form

2) Fill out your personal information

3) Make sure you add in the subject line the summarized complaint

4) Describe your complaint

5) Please also tell us what would be according to you a suitable solution

Depending on your situation we will inform you by e-mail or by telephone about the solution.